TrevNet Media Corp. has a no tolerance spam policy. Our Customer Support Team actively monitors our receipt of large lists of emails addresses from our customers. Any customer found to be using TrevNet Media's Better-Values Email Marketing service for spam will be immediately cut-off from use of the product without refund. If you know of or suspect any violators, please notify us immediately at abuse@trevnet.net. Every email contains a mandatory unsubscribe link.

What is Spam?
Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a pre-existing business relationship?
The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?
The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

Isn't there a law against sending Spam?
The federal anti-spam law went into effect on January 1st, 2004 and preempts all state laws. While this new law will not stop spam, it does make most spam illegal and ultimately less attractive to spammers. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. The penalties can include a fine and/or imprisonment for up to 5 years.

How does TrevNet Media's Better-Values Email Marketing protect you from sending Spam?
TrevNet Media's Better-Values is an opt-in email marketing tool that follows the strictest permission-based philosophies:

• Communication – We strongly encourage customers to sign their name and email address on the collateral provided.  Such collateral clearly states what it is they are opting in to and states that their email address will never be shared with any other sources.
• Unsubscribe - Every email generated from Better-Values Email Marketing contains an unsubscribe link which allows your subscribers to opt-out of future email campaigns and automatically updates your list to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
• Identification - Your email header information is correct because it is pre-set for you by Better-Values Email Marketing. Your email campaign's "From" address is verified and already accurately identifies you as the sender.
• Contact Information - All of your emails are pre-filled with your contact information including your physical address.

How to protect yourself from Spam: Take the Spam Test

1. Are you sending us a purchased list of ANY kind?
2. Are your emails non-specific addresses such as:
• sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
3. Are your emails to distribution lists or mailing lists which send indirectly to a variety of email addresses?
4. Are you sending emails to anyone who has not explicitly agreed to join your mailing list?
5. Have you used a third party email address or domain name without their permission?
6. Does your email's subject line contain false or misleading information?
7. Does your email fail to provide a working link to unsubscribe?
8. Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. For more information visit The Coalition Against Unsolicited Email (www.cauce.org) or contact TrevNet Media Corp. Support (support@trevnetmedia.com).