Why do we need this information?
Providing this information to us will allow us to check the status of your connectivity to our servers. It also gives us a chance to review what pages you have been looking at on your website so that we may re-create the issue in hopes to resolve it as quickly as possible.
What is an IP Address?
Every machine on a network has a unique identifier. Just as you would address a letter to send in the mail, computers use the unique identifier to send data to specific computers on a network. Most networks today, including all computers on the Internet, use the TCP/IP protocol as the standard for how to communicate on the network. In the TCP/IP protocol, the unique identifier for a computer is called its IP address.